Safe. Fast. Free — Because Your Health Shouldn’t Wait.
At Shefaa Al Madeena Pharmacy, we believe healthcare begins with access — not just to medicine, but to comfort, convenience, and confidence. That’s why we’ve made our delivery service fast, reliable, and 100% free across major cities like Dubai and Abu Dhabi.
Whether you’re ordering prescription medication, supplements, baby products, or skincare essentials, our goal is simple: get it to you safely and quickly, so you can focus on feeling better, not waiting longer.
We are excited to announce that all online orders are now processed through our newly developed, secure platform: www.shefaa.ae
Built with your needs in mind, this platform offers:
A smooth, mobile-friendly shopping experience
Easy prescription uploads and reorders
Instant access to product availability
Order tracking and pharmacist assistance
24/7 support via chat, phone, or WhatsApp
✅ No delivery charges for all orders in Dubai and Abu Dhabi
Same-day or next-day delivery available in most areas
Need help? Call us directly at +971-54-330-2271
We’ve simplified the delivery process while keeping it secure and efficient. Here's what you can expect:
Visit www.shefaa.ae and browse through our wide range of pharmaceutical and wellness products. Once you’ve added everything you need to your cart, proceed to checkout and provide your delivery details.
If you're ordering prescription medication, simply upload a clear photo of your valid prescription during checkout or through our WhatsApp support line.
All orders — especially those involving prescription drugs — are reviewed by our licensed pharmacists to ensure accuracy, safety, and compliance with UAE health regulations. If there are any questions or substitutions needed, we’ll contact you immediately.
Our team carefully prepares your order, ensuring temperature-sensitive items are stored and transported under proper conditions. Each package is sealed, labeled, and packed discreetly to maintain your privacy.
We deliver directly to your home, office, or preferred location, ensuring full discretion and convenience. Our trained delivery personnel follow strict hygiene protocols for your safety.
We understand that when you’re unwell or caring for someone who is, time matters. That’s why we prioritize same-day and next-day delivery for most orders placed within our service areas.
Dubai: Same-day delivery for most orders placed before 5 PM
Abu Dhabi: Same-day or next-day delivery, depending on location and product type
Other Emirates: Delivery timelines may vary — typically within 1 to 2 working days
►Note: Some high-demand items or prescription-based orders may require pharmacist verification, which could slightly extend delivery times.
We currently deliver across all Emirates in the UAE. While Dubai and Abu Dhabi deliveries are always free, we also serve:
Sharjah
Ajman
Ras Al Khaimah
Umm Al Quwain
Fujairah
Al Ain
Our delivery services cover both residential and commercial locations, including hotels, offices, villas, and apartments.
At Shefaa Al Madeena Pharmacy, your trust means everything to us. That’s why we’ve removed all delivery charges in our two busiest regions — so you can focus on your health, not hidden fees.
There’s no minimum order value. Whether it’s one pack of medicine or a full wellness bundle, your delivery is always on us.
To order prescription medications:
Upload your valid prescription on https://shefaa.ae
Or WhatsApp it to our team at +971-54-330-2271
Our licensed pharmacist will verify and confirm your order
Delivery will be arranged accordingly — usually same-day in Dubai and Abu Dhabi
We follow strict guidelines by the UAE Ministry of Health, and prescriptions are never processed without proper verification.
We understand the critical nature of medicines like insulin, vaccines, and certain skincare products that require cold-chain or temperature-controlled shipping.
Rest assured:
These items are stored in pharmacy-grade refrigeration units
Delivered in thermal bags or cool boxes
Handled only by trained personnel following MOH protocols
Once your order is confirmed and dispatched, you will receive:
A confirmation SMS or WhatsApp message
Live order tracking (coming soon to www.shefaa.ae)
Direct contact to our delivery team in case of timing updates
If you need help or have questions at any time, you can:
►Call us: +971-54-330-2271
►Email us: support@shefaa.ae
►Live chat: Available on www.shefaa.ae
In the rare event that we are unable to deliver your package due to incorrect address, unanswered calls, or recipient unavailability, our team will:
Attempt re-delivery once at no extra cost
Contact you for alternate instructions
Hold the package for up to 24 hours (for non-temperature-sensitive items)
For prescription items, a signature or Emirates ID may be required upon delivery for verification purposes.
All deliveries are made in accordance with UAE health and safety standards. Our team wears gloves, masks, and sanitizes frequently to ensure your package is handled with utmost care.
Fast & Free delivery in Dubai and Abu Dhabi
Verified, pharmacist-approved orders
Discreet packaging to protect your privacy
Wide product range — from medicine to wellness, baby care to dermo-cosmetics
24/7 service via phone, WhatsApp, and chat
A modern, secure shopping experience on shefaa.ae
Whether you need urgent medication or you're just stocking up on wellness products for your family, we’re just a click away. Our delivery system is designed to be fast, flexible, and completely customer-focused.
So skip the traffic, stay comfortable, and let us bring the pharmacy to you.
Ready to place your order?
Visit https://shefaa.ae today or call us at +971-54-330-2271
Shefaa Al Madeena Pharmacy — Delivering Care to Your Doorstep.
